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computers, and complaining 

I put in an IT ticket because we use a vendor that uses a federated login flow that triggers my org's firewall's phishing detection. Have been back and forth with this IT person, who hit me this morning with "do you have your browser set to prefer unencrypted connections" and I do not have any idea where to start with that.

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computers, and complaining 

@ironiridis Oof. So many questions here…for an org large enough to purchase/manage a firewall that can detect phishing attempts, why in the world would they even allow users to set that setting in the first place? Seems like the money to manage such a firewall goes hand-in-hand with relatively strict control over endpoint config.

computers, and complaining 

@iamdoon But also: what?? In what browser, anywhere, is that an option? What kind of question is that? I spent years in Tier 1 & 2 IT helpdesk, this is the sort of question you ask if you don't know how to close a ticket so you want to set it back to "waiting on user" to keep your metrics up.

computers, and complaining 

@ironiridis Gross. Our help desk is under my purview and the only metrics we pay attention to are general trends in similar-type requests, as a way to inform us if documentation or onboarding flows need to be improved.

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