In general, let's use comment cards to comment on management instead of service in 2020.
@lawremipsum And make a point to tell management about awesome service.
My mom taught me to ask to speak with a manager to compliment excellent service. Just make sure to ask in a way that the employee doesn't worry they're going to get in trouble!
@lawremipsum I did this recently for someone on the phone from my "health insurance" provider who helped me figure out that my psychiatrist's office had sent the wrong tax ID a couple of times and that's why those claims were denied while others were approved.
@lawremipsum I just picture (a low-level employee being forced to) or (a middle manager gleefully) throwing them away
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